• 🕗 Delivery Window:
  Deliveries occur between 7:00 AM and 1:00 PM, at least one hour before your event starts.

• 📲 Notifications:

  • 30 minutes before delivery, our crew will send a text to notify you.
  • Upon arrival, the crew will text again and knock if no reply is received.

• ⏳ Wait Time:

  • Our team will wait up to 10 minutes for a response or access to the delivery location.
  • If delivery cannot be completed, the team will return once more for an additional $25 convenience fee. 
  • If delivery is still not possible after the second attempt and no contact is made, the customer will forfeit their deposit.

• 📌 See the Contactless Delivery section for additional options.

• 📦 Rented Equipment Responsibility:
  • Rented equipment is the responsibility of the customer from the time of delivery or customer pick-up until it is returned.
• Inspect Items:
  • Confirm all items are received and in good condition upon delivery.
  • Notify us immediately if any items are damaged.
• Damage Waiver: (optional)
  • 9% of the total rental cost.
  • Can only be added before delivery.
  • Covers accidental damages but does not cover loss.
• Setup & Teardown: (optional)
  • Add setup and teardown services when booking or contact us at least 24 hours in advance.
  • Same-day requests will incur an addional $30 convenience fee.
• Item Care & Return:
  • Items must be returned in the same condition as delivered.
  • Wipe down items before pickup. A cleaning fee starting at $50 will apply for excessively dirty items.

• Cancellations:
  • Same-day cancellations forfeit the deposit.
  • Cancellations made one week in advance are eligible for a rain check.
    
     
• Rescheduling:
  • Contact us via phone or email to reschedule. Ensure you receive an email confirmation to finalize the request.

• • 🕗 Standard Pickup:

    • Pickup occurs between 7:00 AM and 1:00 PM.
    • Items must be ready for pickup in the same location as delivery.
    • If Setup & Teardown Was Not Paid For:
      • Items should be returned in the same way they were delivered (e.g., stacked and ready for pickup).
      • If items are still set up when the pickup team arrives, they will wait up to 10 minutes for the customer to pack the items.
      • If it takes longer than 10 minutes, the team will leave and return later. A $25 fee will apply for the second trip.

  • 🌙 Late Pickup Requests:

    • Same-day pickup after 9 PM: $90 convenience fee.
    • Notify us at least 24 hours in advance to schedule a late pickup.

  • ⏰ Specific Time Pickup or Delivery:

    • If the customer needs a delivery or pickup at a specific time, they must notify us in advance.
    • A $45 convenience fee will apply for guaranteed timing.

  • 🔒 Missed Pickup:

    • If our crew cannot pick up items due to locked gates or other obstacles, an additional $25 fee will apply for a second trip.

Third-Party Pickup Locations:
If the event is not at your residence, provide contact information for someone at the pickup location.

• $60 convenience fee applies.
• Notify us at least 24 hours in advance.

To ensure a smooth and efficient delivery, we ask for your cooperation with the following:

• Delivery Tools:
  Depending on your order, our team will use different types of dollies to deliver your items quickly and efficiently.

• Clear Path Required:

  • Please ensure there is enough space for our team to maneuver the dollies.
  • A clear and accessible path to the desired drop-off location is essential for a seamless delivery.

• Second-Floor Deliveries:

  • If your event is on a second floor or in a location without easy access, such as an elevator, please inform us in advance.
  • A convenience fee may apply, depending on the size of your order and the delivery conditions.

• Advance Notice:

  • If we are not notified of accessibility challenges ahead of time, our team may not be able to deliver your order as planned.
  • Lack of communication may result in delays, and our team must adhere to scheduled delivery times to ensure all customers receive their orders promptly.