This guide is here to ensure your rental pickup process is smooth, efficient, and hassle-free. From vehicle requirements to safety tips, we’ve covered everything you need to know. Please review this information carefully before your scheduled pickup, and feel free to reach out if you have any questions. Let’s make your event preparation stress-free and seamless!
💳 Payment Policies
- Deposit: A 50% deposit is required at the time of booking.
- Remaining Balance: Must be paid in full at the time of pickup.
Accepted Payment Methods:
📱 Zelle: (480) 735-9354 (Johnny’s Party Co.)
💳 Credit Card: 3% processing fee applies.
💵 Cash: Please bring the exact amount; change may not be available.
❗Important:
- If payment isn’t ready at pickup, items will not be released, and your deposit will be forfeited.
- Same-day cancellations and failure to show up also result in forfeiting your deposit.
- Rain Check Policy: Let us know at least 7 days in advance if plans change, and we’ll issue a rain check allowing you to reschedule within 1 year. If the rescheduled order total exceeds the original amount, you will need to pay the difference to secure the new order.
All pickups are at:
4417 W Lupine Ave, Glendale, AZ
🕒 Pickup Times:
- Day Before Event: 4:00 PM – 7:00 PM
- Event Day: 7:00 AM – 1:00 PM
💬 Text Us When You’re On Your Way!
Please notify us at least 30 minutes before arriving to ensure your order is ready and we can assist you promptly.
- Customer Pickup: Bring a valid photo ID at the time of pickup.
- If Someone Else Is Picking Up:
- Ensure they bring their ID for verification.
- Send a copy of your ID to 📱 (480) 735-9354 ahead of time.
- Forward the pickup email with all details to the person collecting the items.
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Adequate Vehicle Size: Ensure your vehicle can accommodate all items. If items don’t fit:
- Two Trips: We’ll do our best to accommodate additional trips.
- Delivery Option: Same-day delivery is available for a $25 fee plus $2.50 per mile (includes delivery and pickup).
For details, see our Delivery Page.
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Transport Safety:
- Use straps, tarps, and blankets to protect items.
- Supplies Available for Purchase:
- Straps: $5.50 each
- Tarps: $15.00 each
- Blankets: $7.00 each
- Pre-Pickup Inspection: Our team will inspect all items before your arrival.
- Customer Responsibility: Inspect all items at pickup to ensure they meet your expectations. Once items leave our warehouse, you are responsible for their care until they are returned.
⚠️ Disclaimer:
We are not responsible for damages caused by customers during transport.
- Be on time for your scheduled pickup to ensure smooth service.
- Back your vehicle into the designated loading area.
- Loading Process:
- Customers are responsible for securing items into their vehicle.
- Our team can assist with loading but cannot tie down or secure items due to liability reasons.
- Clean & Organized: Return all items clean and organized.
- Cleaning Fee: A $50 minimum cleaning fee applies for items returned dirty.
🛡 Liability Disclaimer:
Customers are responsible for securing and transporting items safely. Johnny’s Party Co. is not liable for any damage to items or vehicles caused during transport.
❓ Unsure About Fit?
Call us at 📞 (480) 735-9354, and we’ll guide you!
🌟 Proper Equipment Use
- 🔥 Keep Away From Flames: Avoid open flames or heat sources.
- 🎯 Intended Use Only: Use items for their designated purposes.
- 🧱 Stable Placement: Place items on solid, level surfaces.
- 🚫 No Standing or Tilting: Do not stand on or tilt rented items.
- 🌬️ Wind Precautions: Take down tents in windy conditions.
⚖️ Indemnification of Liability
In the event of any accident or incident causing property damage or bodily harm, the customer agrees to:
- Take full responsibility and indemnify and hold Johnny's Party Co. harmless from any claims, actions, or legal proceedings.
- Johnny's Party Co. shall not be liable for any loss or damage to the customer’s property in any way connected to the use or defect of our rental equipment.
❗Disclaimer:
- Johnny's Party Co. makes no warranties regarding the equipment’s fitness for any particular purpose. Customers are responsible for determining the suitability of items for their event.
Questions?
📞 (480) 735-9354
📧 johnnyspartyco@gmail.com