Since we operate from a home location rather than a commercial bay, please call or text us at (480) 735-9354 when you arrive, and we’ll promptly assist you.

• Avoid Open Trailers: To keep your items clean, please avoid using open trailers, especially on dirt roads.
• Reusable Packaging: Reuse original packaging for returns to prevent damage during transit. Proper packing is key!

• Timeliness Matters: Late returns are charged at 25% of the rental cost per day.
• Communication: If you’re running late, please call us at (480) 735-9354 to discuss options.

• Notification: If any items are missing or damaged upon return, we’ll let you know right away.
• Replacement Fees: Missing items incur a replacement fee after 48 hours. Returned items within one week will receive a full refund.
• Repair Fees: Damaged items? Repair fees apply, payable upon invoice.
• Responsibility: Items are your responsibility from pick-up until return. Please keep them secure and protected from weather.
• Charges: Fees apply for soiled, broken, or missing items. Additional cleaning charges apply for stubborn stains.
• Inspection: Please inspect each item upon return for any damages or missing parts. Transparency helps us serve you better! 🔍

• Tables: Wipe down surfaces to remove dirt, food, and any tape or decorations.
• Chairs: Ensure chairs are wiped down and free of tape or decorations.
• Pop-Up Tents: Please do not remove tent tops, as it requires extra work for our team. Ensure all stakes and poles are accounted for and packed properly.

• Handling Dirty Linens: Place all dirty linens (tablecloths, napkins) into the provided linen bags. Do not return wet or soiled linens in tubs or plastic bags, as they may mold and incur replacement charges.
• Food/Particle-Free: Linens should be food-free. Shake them out and place them in the provided bags. Linens with burns, tears, wax, or permanent stains may incur replacement costs.

• Risks: You assume all responsibility for any loss, theft, damage, or misuse of rental equipment from the time of pick-up/delivery until it’s returned.
• Secure Storage: Keep items secure and protected from the weather, as damage from elements may incur fees.
• Police Reports: In cases of theft, vandalism, or damage due to illegal activity, a police report is required.

• Documentation: Keep your rental order confirmation or receipt for a smooth return process.
• Weather Considerations: Protect items during transport in extreme weather. Covering with tarps or plastic sheets can prevent damage.